DreamDateUK Customer Charter
Last update: 1st January 2016
Our promise to all users of the DreamDateUK site
We promise to maintain a genuine, online dating service which includes all the features necessary in order for you to browse site members, contact them and talk to them with the intention of arranging a date.
We promise that all paid members have access to every single area of the site. Once you have paid the small membership fee there are absolutely no restrictions. Whatever services are available on the site are available to all paid members without any limits.
Although we can not guarantee that members have entered genuine profile details, we do guarantee that 100% of the members on the site have personally entered their details via the sign-up process and we guarantee that there are absolutely no fake or imported profiles on any areas of the site.
We promise to make every effort to ensure that the site remains a safe and secure environment so much as is possible online.
The business: DreamDateUK is under no influence from any third parties with financial interests in the company or the website.
We promise that all pages in connection with membership fees and payments clearly explain what you are purchasing, the amount you are paying and the length of period that you have acquired for the amount paid.
After any payment is made, you will receive a confirmation email containing full details of your transaction.
We will constantly review member submissions for inappropriate content and any member breaching our Terms and Conditions will be removed from the site immediately.
We promise that at no time ever will any messages be automated from one member to another.
We provide a link under every profile image allowing that image to be reported as inappropriate.
We aim to review all profile submissions within one hour and at best, within minutes.
You can report any member for inappropriate activity by using any of the appropriate links on the site.
Any profile found to be fraudulent in intention will be removed immediately and without warning.
We constantly monitor all website content to try and ensure the site stays as real and true as possible and any profiles found to be disingenuous in nature will be suspended until the member can assure us otherwise.
Links to the help section and account area will be available on every appropriate page.
We provide a quick and easy cancellation service and you are free to cancel your membership at any time.
Cancelled profiles will never be visible again on the site or show in search results and will not be included in the current membership figures.
There are links to the complaints procedure at the bottom of every page and the help section includes information on how to make a complaint.
We promise to deal with all complaints as soon as possible and deal with them in a fair, consistent manner and in accordance with our Terms and Conditions.
Due to the nature of our paid membership plan, we do not offer any membership refund for cancelled accounts.
If, at any time, you are unhappy with the site, or you believe that we have breached our customer charter please contact us and we will do our very best to settle your concerns.